Frequently Asked Questions (FAQ)

1. What is Funky Toys?

We are a toy retailer based in Montreal, offering a wide range of popular and trending toys — including action figures, beys, collectibles and more. Our website is funkytoys.net

2. How can I place an order?

Browse our product categories and select an item.

Add to cart, then proceed to checkout.

Choose your shipping and payment method.

Confirm your order and you will receive a confirmation email.
We strongly recommend reviewing your cart carefully to ensure correct size/variety/options.

3. What payment methods do you accept?

We accept major credit/debit cards and other secure payment methods (such as PayPal) where available. According to third-party review sites, the store offers payment methods that allow for buyer protection. 

4. What are your shipping options and delivery times?

Shipping times depend on the destination and the chosen service during checkout.

We aim to dispatch orders as quickly as possible from our inventory.

Please allow for processing time (packing, verification) plus transit.

International shipping: If shipping to Nigeria or other countries, please check the shipping cost, customs/duties, and expected transit time before placing your order.

5. What is your returns/refund policy?

If you receive a defective or incorrect item, please contact us within a specified timeframe (e.g., 7 or 14 days) with your order number and photos.

We will assess the issue and may offer replacement, store credit, or refund.

Items must be returned in their original condition (packaging included) unless damaged in transit.

For change-of-mind returns (you simply don’t want the item), please check our policy for whether we cover return shipping costs or if you will be charged.

Refunds will be issued once we receive the returned item and confirm it meets the policy.

6. How do I track my order?

Once your order ships, you will receive a shipping confirmation email with tracking information (if tracking is provided by the shipping carrier). You can use this to monitor delivery status.

7. What should I do if my order hasn’t arrived?

First check the tracking number to see current status.

If there are delays, please contact our customer service with your order number and details.

Please allow for possible customs or postal delays if your order is international.

If the package is confirmed lost, we will evaluate and work with you on next steps (replacement or refund) under our lost-shipment policy.

8. Are the toys authentic?

Yes — we source products directly (or via authorized distributors) and our site has been reviewed by independent watchers who found no major scam flags: For example, one website found the domain existed many years and had an SSL certificate, concluding the site is “legit and safe to use” though recommending caution. 

We stand behind the authenticity of our products; if you ever receive an item you suspect is counterfeit, contact us immediately.

9. How can I contact customer support?

You can reach us via the contact information on our website (email, phone or contact form).

Provide your order number, name, date of purchase, and a clear description of the issue so we can help you faster.

10. Do you offer gift wrapping, bulk orders or corporate purchases?

If you require special services such as gift-wrapping, bulk ordering, or corporate gifting, please reach out to our support team at the contact details provided on the website.

Depending on item availability and volume, we may be able to accommodate.

11. What happens if an item is out of stock after I place my order?

If we cannot fulfill your order due to stock-unavailability, we will notify you as soon as possible.

You will be given options such as waiting for restock, receiving a substitute item (if acceptable), or receiving a refund.

We recommend reviewing the product’s availability indication prior to purchase.

12. Can I change or cancel my order after placing it?

If you wish to cancel or change your order (address, item, quantity), please contact us as soon as possible.

If the order has not yet been processed/shipped, we may be able to cancel or modify it.

If it has already shipped, you may need to follow the return process after delivery 

13. Are prices and promotions final?

All prices shown on the website are in the currency indicated (please check if Canadian/US dollars or other) and include the item cost only.